HMA Expands Servers and Staff

HMA ran a contest recently to see who could guess on what day the 500th HMA server would be launched. Well, it happened just last Friday when HideMyAss successfully launched a new server in Connecticut. It is only the second HMA server in the state, but it marks the 500th server of the HMA worldwide network. HMA has also expanded their staff in Belgrade, Serbia. The Serbia staff can now handle 24/7 customer support expertly.

Second Connecticut Server Milestone

Not only does the second server in the state of Connecticut mean that HMA now has 500 servers for users to connect to. It also means that there are now over 60,000 IP addresses available to HMA users. The 500th server is in a city and country where there are already other HMA servers. But it is still a big deal because HMA has the largest worldwide network in terms of the number of countries that house HMA servers. 120 cities in 63 countries can be accessed through HMA servers. This means a whole lot more content that can be accessed with an HMA Pro! account. Use our tool to compare the HMA packages with other top VPN companies.

Serbia Staff Expansion

The customer support staff in Belgrade, Serbia now boasts 29 team members. The Belgrade team is fully equipped to provide excellent technical support. Check below for how to get in touch with the customer support staff from different locations:

Live Chat – Between 8am and 10pm GMT you can open “Chat with us” on the Pro VPN tab of the HMA website and chat live with a representative. This is available worldwide. Check back often to see announcements on the live chat feature going 24/7.
Email – Send your questions or concerns to info@hidemyass.com and you can expect a reply within 24 hours no matter where you are located. The team is working on reducing this response time, so you may soon get a reply in a few hours.
Phone – Currently only UK subscribers can call the HMA hotline on weekdays from 8am to 4pm GMT. But soon all users will be able to call in their queries and complaints.
TeamViewer – You can allow a support staff member to take a peek at your screen to help identify the problem and walk you through the solution. Just download the TeamViewer software, connect, and share your ID and password with customer support. They will then get back to you on your stated day and time.

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